Our mature dating customer charter launches

We’re really pleased to announce the launch of our Mature Dating Customer Charter. The Charter lays out the high levels of service that we endeavour to consistently provide our customers with.

The Charter is a vital step towards our mission to be recognised as a leader for customer care within the online senior dating sector.

WHAT IS THE CUSTOMER CHARTER?

The Customer Charter details the experience we want you to receive from our mature dating site. The Charter includes information on:

  • Our Promise
  • Transparency of Ownership
  • Payment
  • Customer Care and Service Levels
  • Complaints, Cancellation and Refund Procedures

It also includes details of how you can contact customer services if and when, you need to. You can read the Mature Dating Customer Charter in full by following this link.

Join Mature Hearts; it’s free to view 1000′s of like-minded individuals over 50 who are single, widowed or divorced and looking for friendship and romance. If you like what you see and feel Mature Hearts is right for you, you can opt for the paid full membership to obtain access to all the features that the service has to offer.

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